Privacy Policy

Please read this Privacy Policy carefully before using the website, purchasing or subscribing to our newsletter. If you continue, you are agreeing to comply with and be bound by the following Privacy Policy, which together with our Terms and Condition’s govern Maison Vivi’s relationship with you.

This policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners in compliance with the EU Government Data Protection Regulation (GDPR) which came into effect on 25th May 2018.

The term “Maison Vivi”, “our” or “we” refers to this website, the company and its owners. The term “you” or “your” refers to the customer, subscriber or visitor of our website.                                     


At Maison Vivi, we are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that Maison Vivi does not sell, rent or trade email lists with others for marketing purposes. In this Privacy Policy, we’ve provided detailed information which outlines that all personal information is:

  • fairly and lawfully processed;
  • processed for limited purpose;
  • adequate, relevant and not excessive;
  • accurate and up to date;
  • not kept for longer than is necessary;
  • processed in line with your rights;
  • secure; and
  • not transferred to other countries without adequate protection.

Personal Data

Types of Personal Data we Collect:

Maison Vivi may collect the following information about you:

  • your name

  • your contact details: postal address including billing and delivery addresses, telephone numbers and e-mail address
  • purchases and orders made by you;
  • your on-line browsing activities on our website;
  • when you make a purchase or place an order with us, your payment card type;
  • your communication and marketing preferences;
  • your interests, preferences and feedback;
  • your location;
  • your correspondence and communications with Maison Vivi and
  • other publicly available personal data, including any which you have shared via a public platform

Our website is not intended for children and we do not knowingly collect data relating to children.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Privacy Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our website, send an email to us or give your address for our written invoices.  Other personal data is collected indirectly, for example your browsing or shopping activity.

How Maison Vivi Uses Your Personal Data:

to provide goods and services to you;

  • to make a tailored website available to you;
  • to manage any registered account(s) that you hold with us;
  • to verify your identity;
  • for crime and fraud prevention, detection and related purposes;
  • with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
  • for market research purposes – to better understand your needs;
  • to enable Maison Vivi to manage customer service interactions with you; and
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

How we Collect Personal Data


Our website uses cookies to collect information.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer’s needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics

Maison Vivi uses a third party tracking software to monitor its visitors to better understand our visitors and to help us develop and continually improve our website and your experience. This software is provided by Google Analytics which uses cookies to track visitor usage and behaviour patterns. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement of the website, but will not store, save or collect personal information. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Marketing Communications

As part of the registration process for our monthly e-newsletter, we collect personal data (full name and email address). Maison Vivi uses this personal data for electronic marketing purposes only (with your consent) and may send you e-newsletters to update you on our new products, events and offers. We aim to update you about products & services which are of interest and relevance to you. We don’t rent or trade email lists with other organisations and businesses.

With your permission on purchasing a Maison Vivi product at a retail or wholesale event we take your full name, postal address and email address for accounting and guarantee purposes.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s Privacy Policy here.

You have the right to opt out of receiving promotional communications at any time, by changing marketing preferences via our e-newsletter, making use of the simple ‘unsubscribe’ link in our e-newsletters or contacting Maison Vivi via the contact channels set out in our e-newsletter or website.

Online Advertising We Use

We use Google AdWords and Facebook Remarketing to advertise Maison Vivi across the Internet. Facebook and AdWords remarketing will display relevant ads tailored to you based on what parts of the Maison Vivi website you have viewed by placing a cookie on your machine. This cookie does not in anyway identify you or give access to your computer. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords and Facebook Remarketing allow us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

Data Security

Maison Vivi is committed to keeping your personal data safe and secure and takes all necessary and reasonable steps to maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you have provided. 

Maison Vivi uses third party payment processors Worldpay and PayPal to process payments for products and services via the Website.
All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards and your billing information is encrypted before being communicated to them. Subject to the below exceptions, your credit card details are communicated directly from your browser to these payment processors. Maison Vivi never sees your full account number or card details.

Our payment providers automatically store separately the last 4 digits and card type so that we can identify transactions made by a particular card and issue refunds.

Maison Vivi website maintains a PCI DSS Security Compliance Certificate, keeping up with the latest security requirements and a robust payment card data security process, including prevention, detection and appropriate reaction to security incidents.

We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any of your data, including credit card details that you have provided.

External Links

Although Maison Vivi only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/ banner/ image links to other websites.)

Maison Vivi cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Sharing Data

Maison Vivi only shares personal data to our service providers to help offer a better service for you. Aside from our service providers, Maison Vivi will not disclose your personal data to any third party, except as set out below.  We will never sell or rent our customer data to other organisations for marketing purposes.

  • governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers
  • to comply with our legal obligations;
  • to exercise our legal rights (for example in court cases);
  • for the prevention, detection, investigation of crime or prosecution of offenders; and
  • for the protection of our employees and customers.

Stored Data

We will not retain your data for longer than necessary for the purposes set out in this Privacy Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is six years. We will always securely update, archive and delete information that is no longer needed.

Access to your Personal Information

Under GDPR, you are entitled to view, amend, or delete the personal information that we hold.

You have the following right to enquire what personal data we hold about you at any time, subject to a fee specified by law (currently £10), to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and (as set out above) the right to opt out of any marketing communications that we may send you.

If you have any questions about this privacy policy, or would like to exercise any of your rights, please email us at or write to us with your letter addressed to: Maison Vivi, 39 Shakespeare Road, London NW7 4BA.

This Privacy Policy was last updated January 2021

  • No products in the basket.